Shipping Policy

Shipping Policy

1. Order Processing: All orders placed on The Organic Supplies's website will be processed within 2 business days of receiving the order. Orders are not processed or shipped on weekends or holidays.

2. Shipping Methods: We offer several shipping options to meet your needs. The available shipping methods, estimated delivery times, and associated costs will be provided at the time of checkout.

3. Shipping Destinations: We currently ship to [list of countries or regions you ship to]. If your location is not included in the provided list, please contact us for assistance.

4. Shipping Rates: Shipping costs are calculated based on the weight of your order and the destination. The shipping cost will be displayed at the checkout before you complete your purchase.

5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and location of your package.

6. Shipping Delays: While we make every effort to ensure timely delivery, we cannot be held responsible for shipping delays caused by factors beyond our control, such as weather conditions, customs processing, or carrier service disruptions.

7. Customs and Import Duties: For international orders, the recipient is responsible for any customs and import duties that may be applied once the shipment reaches its destination. These charges are beyond our control and are the responsibility of the recipient.

8. Incorrect Shipping Information: It is the customer's responsibility to provide accurate and complete shipping information. If the provided information is incorrect and leads to a failed delivery, additional shipping charges may apply for reshipment.

9. Lost or Stolen Packages: The Organic Supplies is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

10. Shipping Policy Changes: We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page.

11. Contact Information: If you have any questions or concerns about our shipping policy, please contact us at theorganicsupplies@gmail.com, TOS Warehouse, Near Ammar Online Services, Road No 8, Nagole, Hyderabad, 500068.

By placing an order with The Organic Supplies, you agree to the terms outlined in this shipping policy.

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Site Transactions

All the orders placed will be processed and dispatched from the studio in 1-2 working days on the stock available.

Ordering

You will receive an order confirmation once your order has been successfully processed. You may check the status of your order at anytime by logging into your account.

Replacements

We will send replacements if product is found damaged. Complaints must be received within 12 hours of delivery. If complaints are approved, we will shipped item replacements soon after. For unapproved complaints, you can send the items back to our office at your expense. If the error is found to be ours, we will send the replacements and reimburse the shipping fee.

Payment Options

We accept bank transfer, debit card and PayTM along with Visa & MasterCard Credit Card. Please take a look of the final amount before confirming as we do not refund any payment.

Processing Time

Orders of in-stock items are shipped from our studio within 2 business days after payment received.

Exchange & Returns

Exchange and Returns are not acceptable and we do not transfer funds back into your account.